Total quality training
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Total quality training the quality culture and quality trainer by Thomas, Brian

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Published by McGraw-Hill in London, New York .
Written in English

Subjects:

  • Employees -- Training of.,
  • Total quality management.

Book details:

Edition Notes

Includes bibliographical references (p. [181]) and index.

StatementBrian Thomas.
SeriesThe McGraw-Hill training series
Classifications
LC ClassificationsHF5549.5.T7 T46 1992
The Physical Object
Paginationxvii, 185 p. :
Number of Pages185
ID Numbers
Open LibraryOL1559018M
ISBN 100077074726
LC Control Number91039994

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  You will gain understanding of what quality is and learn about the history of the quality movement. You will discover the role of customers in quality and determine the major elements of a quality system. This course will show you how to master key concepts such as the cost of non-quality, variation, and total employee involvement (TEI).   Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, . This book examines the application of total quality management (TQM) principles to training and development. It contains 10 chapters on the following topics: the quality revolution (the nature of and rationale for quality); major barriers to achieving quality (supplier-led approaches, problems with customers, throughput orientation, variable standards of performance, management of the Cited by: Total Quality Management. Total quality management (TQM) is a management approach to long-term success through customer satisfaction. Training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.

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Training in total quality management is typically aimed at working professionals looking to improve a company's processes. Students will typically complete certificates in the field, though some. Chap2_Total Quality Management Characteristics of Successful Leaders 1. Give attention to external and internal customers 2. Empower, not control subordinates. Provide resources, training, and work environment to help them do their jobs 3. Emphasize improvement rather than maintenance 4. Emphasize prevention 5. Philip Bayard "Phil" Crosby, (J – Aug ) was a businessman and author who contributed to management theory and quality management practices.. Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate Alma mater: Ohio College of Podiatric Medicine. This comprehensive, student friendly book is intended as a tool to achieve quality in organizations. Completing a course based on topics covered in this book will make one confident enough to implement quality management principles in a given situation. A holistic approach, practical relevance, effective learning and a compendium of A to Z of TQM distinguish this well 5/5(1).